We're sorry for the inconvenience. Please contact us vassara.lamps@gmail.com and we will assist you. Indicate your name, order number and products concerned. Attach an image of damaged products if possible. You can find the order number in the order confirmation and shipping confirmation emails we’ve sent you. We will contact you to exchange this product.

For all products ordered from VASSARA lamps web store, you have a right of return and refund during a period of 14 (fourteen) days from the day you receive your order. 

VASSARA lamps do not cover shipping costs of returned items.

In case you want to return a product, please contact us vassara.lamps@gmail.com indicating that you wish to return product(s) in your order. Please indicate your name, the products you wish to return as well as the order number and date. We will give you further instructions on how to return the products.

 The products you want to return must be:

• unused and in the same condition in which it was received

• returned complete with all of its parts and accessories;

• sent in its original packaging;

• shipped back to our fulfilment house within fourteen (14) days of the date of delivery;

• shipped from the country they were delivered to.

As soon as we've received the product(s) back and validated the return, we'll process your refund. We'll email you when we've refunded your payment to your credit/debit card. You should receive your refund within fourteen (14) days after we receive the items.